The EU AI Act and your business: the essentials in 5 minutes

The EU AI Act classifies systems by risk. An assistant that manages appointments on WhatsApp is "limited risk": it doesn't decide on health, credit or rights, so its obligations are essentially about transparency. No impossible audits, no endless paperwork.

Your three real obligations

• Transparency: clients must know they're talking to an AI, from the start and without small print.
• Human alternative: they must always be able to ask for a person.
• Information in your privacy policy: what the assistant does, with which data and for what purpose.

What it does NOT require from you

You don't need to register your salon with any authority, hire an AI officer or certify the system. Those burdens apply to high-risk systems (medical diagnosis, recruitment, credit scoring), not to a booking assistant.

Rule of thumb: if your assistant introduces itself as AI, offers to hand over to a person, and your privacy policy explains it, you're 90% done.

Choose providers that comply for you

The simplest way to comply is software that ships compliant: an assistant that identifies itself, data hosted in the EU, conversations never used to train third-party models, and the legal wording already in place. That's exactly the CuteOPS approach — you run your business, not the legal gazette.